Frequently Asked Questions

BRWD is a peer-to-peer rental marketplace that connects people who need tools, equipment, and gear with those who have items to share. It's a community-driven platform that helps people save money, reduce waste, and build connections with neighbors.

It's simple. Browse available items near you, request the dates you want, pay securely in the app, and meet the owner for handover. Every listing carries a refundable deposit, which BRWD secures before the item is handed over. When you're done, return the item and leave a review.

BRWD is launching in Barcelona first. Our early supply and demand focus is Barcelona neighborhoods, with expansion to other Spanish cities once liquidity is strong. Join the waitlist or follow updates to hear when your area opens.

We take safety seriously. Users complete identity checks, messaging stays in the app, booking payments run through Stripe, and every paid listing carries a refundable deposit secured before handover. We also operate a Lender Guarantee for verified damage, theft, and non-return, plus a dispute-resolution process. Always inspect items at handover and meet in suitable public or agreed pickup locations.

Every listing carries a refundable deposit, set by the owner, of at least 20% of the item's value (25% from €500, 30% from €1,000). How it is taken depends on the rental length. For rentals of 1–6 days it is an authorisation hold: the amount is reserved on your card but never actually charged, and you may see it as "pending" on your statement. For rentals of 7 days or more it is charged and refunded in full after a safe return. Card authorisations only last 7 days, so if you extend a booking or return the item late we may convert the reservation into a charge to keep it in place — it is still refunded in full when the item comes back in good condition. BRWD holds the deposit through our payment processor; it is never paid to the owner. Refunds are released within 3–5 working days of the owner confirming the return, and we notify you when that happens.

The first layer of protection is any refundable deposit secured for that booking. If a verified claim exceeds the deposit, BRWD may cover the remainder under the Lender Guarantee at our discretion — a discretionary programme, not insurance, and subject to exclusions. Users submit claims through the platform, and we review evidence from both sides before deciding the outcome. Normal wear and tear is not charged as damage.

Renters pay the booking amount securely in the app through Stripe when the booking is confirmed. Owners are paid after safe return. Paid rentals include a 20% borrower fee at checkout, and BRWD retains 20% from owner payouts after successful return. If a listing has a refundable deposit, BRWD secures it before handover and releases or refunds it after safe return unless there is a verified claim.

If a paid listing includes a refundable deposit, BRWD secures it through Stripe before handover. Rentals up to 6 days usually use a card authorization hold, while longer rentals may use a charge that is refunded after safe return. If there is no deposit on the listing, only the booking payment is processed.

Owners set their own rental prices based on the item's value, condition, and market demand. We provide pricing guidance, but the final decision is theirs. On paid listings, owners also choose the refundable deposit amount above BRWD's platform minimum.